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HACKED ACCOUNT

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fernando2192
New Community Member
Posted on

Hey everyone, I received an email today at 2 am AEST saying that I have added a new email address and set a 2 step log-in. However, I didn't do anything like that. I tried to log in using my email but I couldn't anymore. I also tried to log in through my phone using the biometric id however I stuck with the authentication phase. I am really confused about who I need to call since PayPal doesn't provide any contact number. Hence, I create another account using the same email that is used for my previous account to reach out to this community help. Can you help me with this? Thanks a lot

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HACKED ACCOUNT

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kernowlass
Esteemed Advisor

@fernando2192 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.

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