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Did Not Receive Verification SMS Code on Phone: Now Verification failed

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LWanjiru
New Community Member
Posted on

I got this message after Paypal didn't send a verification code to my phone: "https://www.paypal.com/authflow/verification-failed/ We're sorry, we couldn't confirm it's you. Need a hand? We can help" So how am I supposed to get into the account?? It's not my fault that the code never got to my phone, it doesn't offer other recovery options

2 REPLIES 2

Did Not Receive Verification SMS Code on Phone: Now Verification failed

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kernowlass
Esteemed Advisor

@LWanjiru 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Did Not Receive Verification SMS Code on Phone: Now Verification failed

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ToniWong
Member
Getting same problem also. Was working earlier.

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