Delete a stolen email from an inactive account


I am a student officer of a university sport club, and we use PayPal to collect fees for the organization. Our organization's email address is currently connected to an account owned by a previous student officer who refuses to delete the organization's email from his now inactive account. We are now unable to contact him, and we don't have the password to the account to delete our email. Is there a way we can get our email deleted or the former account closed altogether? The former account is most likely empty and using a bank card that is now closed, we switched banks. I tried resetting the password, but every time I try I get an error message saying "Something went wrong on our end. Please try again." I already called PayPal Customer Service and all they did was send me instructions on how to reset the password, which I told them wasn't working. The former account is using our organization's name and logo as well, which is causing us administrative issues.


We have access to the gmail account, we use the Chrome browser, and live on the east coast of the United States.

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Hello @SYMC

 Thanks for joining the Community! 

I understand that your organization's email is being used on an account that is no longer active. If the account was a business account, then you may be able to apply for a business contact name change. This isn't possible on individual business accounts, but it may be an option for an organization. If you are able to request the name change, you'll want to have the name adjusted to a permanent faculty member rather than a student. To start the process, please contact Customer Support and let them know you'd like to change the contact name on a business account. You can contact Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to 

I hope this information helps!

- Meghan

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