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Contact a person at Paypal to reset 6-digit security code

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HD22
Contributor
Posted on

Hello Paypal Community,

 

I have an account setup with the 6-digit security authenticator app.

 

The phone crashed so the authenticator doesn't work anymore with the existing codes.

 

Trying to contact PayPal by phone has the following message:

At this time we can't take your call. Please go to the resolution centre so we can answer your question.

 

To use the resolution centre you need to log-in.

 

How to contact at PayPal the account can be reset?

 

1 REPLY 1

Contact a person at Paypal to reset 6-digit security code

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kernowlass
Esteemed Advisor

@HD22 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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