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Changing name from nick name to document name

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InsahAkrin
Contributor
Posted on
When i made my account, they didnt ask for an id document so i made it using my nick name, now they require an id document, wo i tried to upload it but they say it doesnt match, must submit proof of name change, but the previous name was a nick name so i have no documentation to prove that, how do i solve this issue? Thanks
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Changing name from nick name to document name

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kernowlass
Esteemed Advisor

@InsahAkrin 

 

If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:

 

A legal name change

A minor misspelling

And in the case of an account for a registered business, a change in the designated contact for the company.

 

Changing from a fictitious name (or, as in your case, a name unrelated to your legal name) to a legally recognized name is not something that is supported. If the account is not currently limited, you may wish to close the account and open an account using the correct information.


Advice is voluntary.
Kudos / Solution appreciated.

Changing name from nick name to document name

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InsahAkrin
Contributor
Oh ok thanks for the reply, so what happens if I had money in my account? Can they not allow me to atleast withdraw it before closing my account?

Changing name from nick name to document name

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kernowlass
Esteemed Advisor

@InsahAkrin 

 

The funds belong to the person named on the account, they would need to have a legal document to prove its their name and so their funds.

Your best bet is to seek legal advice on this one?


Advice is voluntary.
Kudos / Solution appreciated.

Changing name from nick name to document name

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InsahAkrin
Contributor
But the person the account belongs to is me🤷‍♀️ I cant prove it with documents as that name used was my nick name and not legal name, but it is linked to my email, isnt that enough proof??

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