Can't reset my Account password

benyx
New Community Member

Hello, I created my account and linked my card, and when I tried to log in, it didn't want to log in, when I click that I forgot my password, it says "Sorry, we couldn't confirm it's you", the account is on my number and email but I can't do anything. Help.Screenshot_1.png

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @benyx

Thanks for joining the Community! 

I'm sorry you're having trouble logging into your PayPal account and resetting the password. When logging into your account, I recommend ensuring you're using a consistent device with your location services turned on. It can also help to try a different browser and clear your cache and cookies. If the error persists, please allow 48 hours between attempts. If you still have difficulty after 48 hours, please contact Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal. 

Best wishes! 

- Meghan


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