Can't receive SMS code for loggin in

shararose
New Community Member

I am not receiving SMS verification when I tried to login. I've changed the password via email confirmation but it still asks for my SMS code when trying to login. The thing is I still received an SMS code a few days ago. After exploring things on my account I've found this issue [removed] +630... +63 should replace the zero. This might be the reason I'm not receiving the messages. I do still have access to the email and phone number connected to the account. PLEASE HELP!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@shararose 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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