Can't change name after providing ID
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, I want to change my paypal account name from my alias to my full real name, I provided ID and it contained a photo, full name, and date of birth, but they sent back an email saying
Let's try to change your name again |
- Labels:
-
Profile & Settings
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Changing from a fictitious name to a legally recognized name is not something that is supported. If the account is not currently limited, you may wish to close the account and open an account using the correct information.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How much time will that take? And will I be able to use the same email and phone number?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @zbeb12,
Welcome to the community forum and thanks for posting! Thanks, @kernowlass.
I understand your concern about the name change. In general, it can take up to a week's time to review the documents and complete the process. Since you have submitted all the requirements but couldn't confirm your identity, I would recommend you to check the Resolution Center to see what next to be done. If not, kindly contact our customer support team through the available contact options on our website for further assistance.
Regards,
Ayesha
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How to change the display name that appear to people that pays me? in Managing Account Archives
- Change the name on a contact in Managing Account Archives
- Login Issues in Managing Account Archives
- How do I change my username in Managing Account Archives
- Date of birth updation in Managing Account Archives