Can't Log in Since I forgot my password

mchldeclaro
Contributor
Contributor

hello apparently, i can't log in my paypal since I forgot the password so when I entered my email there's a message "sorry we can't identify you" something like that, what should I do in order to get my account back also I can't call the paypal costumer service directly

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@mchldeclaro 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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