Business documents for charity

[TerriB2]

Hello.. I’m trying to set up my account and confirm the charity.. however it’s asking for business documents and I’m not sure what to send? I tried sending over the charity letter we got to confirm it was all in place but it was rejected

[PayPal_Alessa]

Hello @TerriB2,

Welcome to the PayPal Community Forum! I am sorry to hear that you are having trouble with completing verification. Here is a Help Center article with additional information in regards to confirming your charity status: What information do I need to provide to confirm my charity status? If you would like additional assistance, please feel free to reach out to our Customer Service team directly for additional assistance. 

Thank you again for reaching out on the PayPal Community Forum, I hope the information provided is able to assist with your concerns.

- Alessandra