App and website ask to confirm phone numbers over and over. {Confirm, phone number, ask}

[Temp20220903A]

Why does the app and website continue to insist "we won't ask for this information again" when you verify your phone number, even though it continues to ask me to verify across my account and my kids' accounts at least once a month for years on end? Please at least don't pretend it's a one-time deal.

[PayPal_Bindu]

Hello @Temp20220903A,

Welcome to our community forum and thank you for your post!

Apologies for the inconvenience caused! We may ask you to confirm your phone number as a security precaution if we see any new or unusual activity, such as logging in to your PayPal account from a new device or from a different location. You can help avoid these checks by keeping your PayPal account up to date. Make sure your profile includes your current address, phone number, and also avoid usage of unrecognized or restricted networks like VPN, public networks.

I hope this information helps, have a great day!

Bindu