Account hacked, want to downgrade it

helena0012
New Community Member

Someone logged into my account and changed it into a business account from a personal account. How do I downgrade it?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@helena0012 

 

There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
OR
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.


Advice is voluntary.
Kudos / Solution appreciated.
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