cancel
Showing results for 
Search instead for 
Did you mean: 

We welcome your ideas on how we can help improve our documentation and merchant integration services and features. We can't guarantee that ideas will be implemented but your ideas and kudos on ideas will give us valuable insights and feedback we can showcase to our product and developer teams.

By submitting an idea you agree to the PayPal Community Help Forum Agreement and specifically the sections pertaining to user submitted feedback and content.

Add "Invoice ID" to ALL dispute emails

Add "Invoice ID" to ALL dispute emails

We work from our Invoice IDs exclusively in our webstore, and having that ID to copy/paste into our admin to look up an order is crucial to speed and efficiency when dealing with the plethora of PayPal hacked-account fraud.

 

Emails coming from PayPal about unauth disputes, do not include this crucial piece of information! This forces our staff to login to the horribly slow-to-respond PayPal merchant terminal, go to the resolutions section, and paste the PP-D-id, and then wait more for it to show a result, then click on that, and wait further for a view of the dispute, just so they can reach the Invoice ID. On top of this, the merchant terminal continually kicks everyone out if they are doing something else for a few minutes.

 

So, PLEASE... add "Invoice ID" to the following kinds of emails (subjects matching):

 

"PayPal case PP-D-*"

"Case update: PP-D-*"

 

These already have the Invoice ID (subjects matching):

 

"New message received - New Case ID #PP-D-*"

"Case #ID-PP-D-* has been closed"

"Case #ID-PP-D-* has been automatically closed"