some one used my email to create a paypal account

TerryZhang666
Member
Member

I have 2 email accounts, one is using and working well. This afternoon, my another email account received a confirmation email

about opening a new paypal account, and i was working and didnt see, after 2mins, i got another money request email, then i tried

to do reset and log in, but it needs cellphone number. I checked my email login records, everything works fine, i have no idea how

this guy use my email to register. Also tried to contact[Removed. Phone #s not permitted] but nothing after 1 hr waiting, any tips that how i should 

handle this?

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @TerryZhang666

Thanks for stopping by the Community! 

I'm sorry to hear someone used your email to create a PayPal account. For assistance on this, you will want to contact Customer Support. You can contact support by clicking 'Contact' at the bottom of any PayPal page. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal. 

I hope this is resolved soon! 

- Meghan


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