credit card Charged For but It was not me and it is NOT showing in my profile

[waynehgp]

Hi All,

I was charged for a paypal transaction on my card however, it was not me and it was not done through my profile. How do I dispute this as it is not showing in my account and therefore the normal dispute process is not working as it says i have no transactions to dispute.

please help

[kernowlass]

@waynehgp 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.