closed case and I still dont have my purchase

[lewislisa2311]

I purchased a pool that was posted on facebook  for 98.99 I thought it was to good to be true but since it stated that I could purchase though pay pal I felt better about it a decided to purchase one . 5/2/2021 I made my purchase and there was a 3-5 day for  a  delivery. My card send a notice every time its used an sent me 3 notices that the purchase was deducted from my account 3 times thats when I filed a dispute . I was only charged 1 time after i got my statement and got a notice 5/3/ from paypal stating my case was close because it was not a unauthorized and was not covered under pay pals purchase protection. I contacted the seller and asked for a tracking number was given one and after tracking it the package stated delivered left on my porch by my mail carrier ,I contacted my post office who confirmed it was delivered on that date I sent them a message telling them that we have cameras and there was no package left that day and ask would they even deliver a package that heavey. I still havent  heard back from them . The seller then sent me another message with a different tracking number I tracked it and found out the package was at the United states U.S. Secondary processing center andarrived there 5/24/2021 and is still there today. When I click on that name on tracking notice it says they cannot track packages shipped from china .  On 5/23/2021I purchased a filter through paypal for 65.00 with a 3-5 day delivery and when I tracked that package I almost died It also was being sent from china the same place as the pool . what should you do when this happens and make sure you dont purchasesomething coming from china I never new anything was coming from china.

[kernowlass]

@lewislisa2311 

Another of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.