appealing a decision

[Pink23la]

When I go to account resolution center it does not give me the option to appeal a closed case. They sided with the seller because the seller gave them a tracking number that shows delivery. However the tracking number the seller provided them was different that what the seller provided me . The tracking number the seller provided pay pal does show delivered to an address in Italy . I live in Arizona.. I did reach out to the seller before involving pay pal and they can see that convo and should have noticed the tracking numbers are different that he gave me vs what he gave them and the one he gave them does not even go to an address in my state. any advice on how to appeal this case an have it reviewed again?

[lbyc03]

I am in the same situation with a claim denied based solely on a fake usps shipping #. I’m still trying to get ahold of a live person to resolve the issue. This might be what brings down PayPal, if they do not get their act together. Don’t give up, and start warning others about their lack of standing up for their customers.

[kernowlass]

@Pink23la 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.