Transaction unauthorized

[erfur2002]

Hello I gave PayPal a suspicion about Transaction previously reported. Unfortunately, they described this case as "that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection." I paid for the goods normally using my PayPal account! Now I have received absolutely different goods that do not correspond in any way to the product that was ordered. The incident fully and fully complies with the description of PayPal guidelines on purchais protection, as described on the PayPal website. I ask for help in solving this problem. Unfortunately, I can't do anything about my account now. Thanks.

[kernowlass]

@erfur2002 

Sounds as if for some strange reason you opened a dispute for an unauthorised transaction instead of item received but not as described???

If so then.........

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?