Trans ID not in account

[Ryguy321]

Good day all. I bought something for my wife for Mother’s Day which has not been received after waiting for two months. The seller keeps telling me to wait longer but I don’t think my item is coming or it has been lost. I bought the item through PayPal but it’s not associated to my account. I have a trans id but I cannot find it when logged into my account. I’d like to request a refund through PayPal as the seller refuses to refund my money but I am not sure how. Is there a process for this? Is there another method to contact PayPal? Regards, Ryan

[kernowlass]

@Ryguy321 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.