Refund cancelled after case closed

[Easyflow]

I received an item that was not as described. The seller agreed a partial refund. I accepted, and the case was automatically closed. However, after a number of days showing as 'pending', the refund was cancelled. Now I am unable do anything with the transaction, since the case is closed, but I haven't received my refund. Is there anything that can be done? It seems strange to me that PayPal automatically close cases before refunds have been confirmed!?

[kernowlass · Accepted solution]

@Easyflow 

Appeal...
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.