Pay pal took $1197.15 from my paypal account for policy violation

[jodi74]

Paypal took $1197.15 from my paypal account and saying i violated paypal's user agreement. They are saying i sold vaping related items and i did not do this. I got paid as a friend for some truck parts at a truck meet i went to. I was told 180 days ago that in September of 2021 i would get my funds. Now i check my account and all my money is gone and the description says they took my money  for damages. Please tell me How do i go about getting my money back from paypal. How can they do this during a pandemic. I had plans to use this money to pay rent. Please help   thanks so much

[kernowlass]

@jodi74 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

If you need to appeal then try contacting customer services?

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.