Item was not received. Seller stole a legit tracking number.

[jsassr21]

I paid for an item online using PayPal. I never received an email confirmation of the order (red flag #1). A few days later, I receive an email from PayPal with tracking information. I copy and paste the tracking info USPS tracking search and it shows delivered the same day I received tracking info. The item was shipping from over seas, (Red flag #2) there’s no way it could’ve gotten here so quickly. I contact USPS, they can’t give the addressee’s name but confirmed that I WAS NOT the recipient and it was not addressed to me. I filed a dispute with PayPal explaining this and they still sided with the seller because they provided a legit tracking number even though it was not a tracking number belonging to any package they sent to me or to anyone else. They simply stole a tracking number for a package that was delivered to my same city state and zip. How do I get this corrected?? I haven’t called PayPal yet, but I feel they’re not going to give me the time or day.

[kernowlass]

@jsassr21 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.