I didn't receive my order, because it wasn't delivered need help

[reddodoom]

How to reopen case of not receiving my order? PayPal siding with the seller. The package was not delivered to my address, my ring camera shows no activity on day in question.

[Rick1002]

I also didn't get my order. I never received any corispondence from the merchant on shipping time or a tracking number. I tried E-mailing them with no response. I tried their contact us form with no response. I filed a dispute with Paypal to get my money back and they sided with the merchant saying the tracking info said it was delivered. I did get the tracking number from Paypal but I don't know the delivery company was. The item weight was over 200 pounds so it would of had to be a truck with a lift gate. I don't think a porch pirate could lift it. I've tried 2 more times to contact the seller with no response.

[kernowlass]

@reddodoom 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[Rick1002]

Dear Sir,

      Thank you for your reply and explanation about my case. I did some investigating and found the tracking number that I received from Paypal was from the USPS.  I did check to see what kind of package it was and found that it was shipped as a First Class Package and the weight limit on that is 16 oz.

The Item I ordered is 224 pounds, so that couldn't have been it. The seller is still advertising this item on the internet and using a payment option of Paypal. They still won't answer my E-mails. They will probably gladly take your orders and your money.  Thank you again