How can I get PayPal to reopen an closed case. What is the proper way to get that completed.

[DOUG69]

I purchased an item form an over seas seller. I did receive a Usps tracking number. I never received the item I sent a message to the seller. I contacted PayPal yo open up a case . The seller sent the tracking information to PayPal, and I was told it was delivered to my house.  I took the tracking number to my local post office. They gave me proof that the tracking number was not assigned to my package or home address. It was shipped to an P.O. Box. I have tried, but have failed in contacting PayPal  to reopen the case. Need some guidance please.

thanks in advance 

[GMdeuce]

I’m currently dealing with the exact same thing

[Pinkyiayia]

I'm dealing with the same issue right now, too.  Very frustrating.  $100.00 purchase and no item, but PayPal says it was delivered.  

[kernowlass]

@DOUG69 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.

[DOUG69]

Thank you very much for the great detailed information!

[DOUG69]

 I wanted to thank you for the help. PayPal did reopen the case and then refunded me.