Counterfeit product return
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did you open an ebay dispute or a paypal dispute?
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thats a shame as ebay would have made the seller issue you with a shipping label.
But thats not how paypal works >>>
In the event of a dispute you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.
Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction....or the one for your country as this is the U.S link.
https://www.paypal.com/us/smarthelp/article/FAQ3544
HOWEVER THEY MAY NOT TELL YOU TO RETURN THE ITEM IF YOU PROVIDE FROM A SHOP THAT SELLS OR THE MANUFACTURER OF THE ITEM WRITTEN PROOF ITS COUNTERFEIT.
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Buyer Refusing to Send Photos of Defective Product in Disputes and Limitations Archives
- Dispute process advice in Disputes and Limitations Archives
- Facebook ad fraudulent, product not as ordered, dispute what do I do? in Disputes and Limitations Archives
- Fraud charge on PayPal that only uses a credit card on file. Do I report it through PP or CC? in Disputes and Limitations Archives
- How to show my guest purchase under my new account? Do I wait longer for my refund to come through? in Payments Archives