Marlene. This name is all we have but it’s time to write something positive. We set up an office in our home with the man power of three adults all tech savvy. Our mother who has COPD and CHF, and is in poor condition has a verified PayPal account. To say the least and while swallowing our pride, we ran into a very difficult time and even in a household we had tragedy after tragedy strike until we had to sell valuables for half their value just to get the money fast. One of the highest paying we’re done through eBay. And since it was suspicious for her to receive an influx of money we first endured the 21 dat hold. Through those three weeks and having to oat for shipping out of pocket because even though the buyer pays shipping you have to pay packaging and shipping and get reimbursed later for the large crate shipped items, we used all our resources to stay afloat. By the time day 22 came we were desperate. The money came available into the PayPal immediately. We all celebrated! I, the daughter grabbed the phone and sent the first transfer for our past due bills to one account 3k/8k. The next transfer finished the balance and was intended for her medical needs. She was three days past due on her medications. Well, the second transfer didn’t work. We had no idea transferring too close together would cause a block, or transferring all of the balance is suspicious, or using a card instead of a bank was suspicious, etc. Then we became experts on PayPal security holds. Begged, plead verified verified verified and all supervisors said the same thing. It’s the “system”. No human could control the security blocks even though she is verified. All we could do is wait 24, 48, 72 hours and then if we try and the security bots find something suspicious it restarts the wait. Day 24, we arranged an ambulance to take her to Walmart in person to get 500. On day 26 messaging and calling through several accounts reaching out to employees and consumer advocacy groups, I got lucky and got MARLENE. And just like that, the right rep contradicted what the supervisor on the other phone was saying and fixed everything. You could tell she wanted to help, had the knowledge and instead of saying sorry sorry over and over and we apologize in return to our mother is dying, she fixed it. She saved our mother’s life. Marlene needs a medal and a promotion. Cletus needs a demotion, and your system needs human interaction. Security is great, common sense is necessary. Multiple supervisors didn’t lose sleep over a woman dying because that’s what the robotic system said. MARLENE WE LOVE YOU!
