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Hello
so today I logged in and I found that there's a dispute about money that I received , and the guy said they didn't receive the item but the thing is I never sold him anything he sent money to me as gift there's no tracking number or whatever I have to provide .
So, when i click on "Resolve a claim now", i got 3 options:
Solved! Go to Solution.
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I would contact customer services and state that as it was a gift payment the buyer should not have been able to open a dispute as their was nothing to send.
Contact us bottom of paypal pages > use the call us option on the left (fees apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).
When you get through don't select any options just hang on till you get transfered to an agent.
Advice is voluntary.
Kudos / Solution appreciated.
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Are you sure that it was sent as a gift??
Normally gift payments are for family / friends to send you money and not if you are selling something so if you don't know the person are you sure it was sent as gift??
Normally a buyer can't file a dispute to a gift payment.
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Yes i'm poretty sure , the fees were 0 + I got them in my avialiable balance , when u send payment its always on hold for 30 days , but pesonal or gift u get them right away , am I wrong ?
thanks for fast rely , what should I do ?
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I would contact customer services and state that as it was a gift payment the buyer should not have been able to open a dispute as their was nothing to send.
Contact us bottom of paypal pages > use the call us option on the left (fees apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).
When you get through don't select any options just hang on till you get transfered to an agent.
Advice is voluntary.
Kudos / Solution appreciated.
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I just tried I don't have enough credit 😞 I'm from Morocco phon tarrif its pretty high 😕
is tehre any other way please ?
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