Unable to reactivate the profile.

[hm2k]

I customer has started a new subscription for $6 per month.

I decided to give this customer their first month free, so I refused the innitial payment so the subscription failed and was suspended.

I then went on to reactivate their subscription, but it says "Unable to reactivate the profile."

I can't understand why I am getting this error.

Any ideas what is causing this problem and how can I fix it?

[midwesternmac]

I just wanted to say this worked for me as well; I had to set the 'profile will be suspended after' value to "No limit failures" [sic], and put in a message, and then I could successfully reactivate the subscription.

[parseandparcel]

I have one more question - so I followed the steps mentioned above abotu changing the retry limits and was able to successfully reactivate the account. Now how do I make sure the customer is charged again for that payment?

[pupaz33]

thank you VERY MUCH you are the NUMBER 1 🙂