I had a package come from China that did not contain what I ordered. After several emails to Seller with no resolution I decided to contact PayPal thru the Resolution Center I was told to ship the item back to Seller, however the cost to ship item was $71.15, so I started a dialogue thru the message center about not paying for the return on an item I did not order and was finally told that I would be offered a one time shipping return charge, this was on a Saturday. I packaged up the item and on Tuesday Shipped it at a cost to me of $71.15. On Wednesday I received an email saying that my claim has been denied because I didn't ship it back and the Problem is gone from the Resolution Center. I then called (a 3 hour wait) and asked the lady on the phone to review my records and she agreed that the problem should still be in the Resolution Center and she asked for all my shipping information which I gave her. I then asked her to reopen the case in the Resolution Center so I can go thru the steps to get my shipping costs back, and again my Problem was removed and filed as denied? Once again I will have to make a phone call, wait 3 hours, to talk with someone about getting my costs back. This was not my Problem the issue was with he Seller, I should never have had to pay to return the Sellers mistake.
