Hi all.
In Sept 2019 I bought a phone for my wife on eBay. Three months later the phone has become faulty (it is bootlooping and impossible to use) and I need to return it or open a claim. However, when I made the purchase I was not logged into my eBay account. I think eBay made a new (guest?) account for me. And I suspect this also happened for PayPal with the transaction. Hence, I cannot find the transaction in my existing PayPal account. I've tried linking the guest eBay account to my existing PayPal account, but it did not "force" the transaction to show up.
I have the email of the transaction from eBay, and I have the bank statement transaction showing from PayPal, I just cannot find this transaction in PayPal. What can I do? Is it safe to post that info here (I am guessing not).
Any help to this issue is greatly appreciated!
David
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