I paid for 1 luxury yurt for 20 people and 3 smaller ones. Total was jusy over $400. I did not receive any shipping information from the company so sent emails. They replied saying they had back order issues. On recieving this reply, i dug a little deeper and found their website had been removed and that there had been quite a few problems with this company through PayPal. I'll be honest, I didn't check if the company was legit because I was using PayPal. This is exactly what PayPal are supossed to protect us from. I have never had any issues before this while using paypal. So needless to say i am a little shocked that PayPal have let this company commit fraud for so long. And it continues. They still have live ecom websites that take paypal with their macgf email. I have escalated the process on 31 Oct 2019. The company has since sent tracking numbers for the 4 items. But the tracking numbers are for items under 2kg. The centre supporting pole that holds up the 20 person yurt would weigh considerably more that 2 kg. So it's anyone's guess what I will receive in the post. Also the tracking postage has extended many times. Now I await for jan 7th. Is it possible to call PayPal and speak with representative? I am unable to send any more mail or reply to the escalated transaction. And I cannot find a telephone number on PayPal website. I do hope PayPal can sort this issue. Otherwise my trust in them as a safe and secure merchant company will be irreversibly damaged.
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