This is part of the chat I had. I don't know what else to do. PayPal Virtual Agent11:07 AM Hi! I'm PayPal's Virtual Agent. I can help with common questions like "what's the status of my dispute" or "I want a refund". If I can't help, I'll transfer your message to an agent. Ruben <removed> 11:08 AM I want a refund PayPal Virtual Agent11:08 AM Need help with refunds? I can help with checking the status of a refund, requesting a refund or issuing a refund. Click an option below to get started. Ruben <removed>11:08 AM Request a refund PayPal Virtual Agent11:08 AM Usually the quickest way to request a refund is to contact the merchant or recipient. If that doesn't work out, a formal dispute can be filed to contact the merchant or recipient through PayPal. It looks like you want to file a dispute is that correct? Ruben <removed>11:08 AM Yes PayPal Virtual Agent11:08 AM What type of issue would you like to report Item Not Received – You bought something but didn’t receive it. Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. Unauthorized Activity - Report transactions you didn't authorize. Ruben <removed>11:08 AM Significantly Not as Described PayPal Virtual Agent11:08 AM Great! Let's get started with filing a dispute. Please select the transaction you'd like to dispute from the list below? Ruben <removed>11:08 AM Transaction ID: 12532789E4697271Y Amount: $ 42.98 Date: NOV 07, 2019 PayPal Virtual Agent11:08 AM Looks like you've already filed a dispute for this transaction. To view your dispute please visit our Resolution Center. Thank you for contacting PayPal. Have a nice day! Ruben <removed>11:09 AM Live agent PayPal Virtual Agent11:09 AM I'm sorry, something stopped me from getting your information. Please contact us or try again later. Please send us a detailed message below and an agent will respond to your message within a few hours. You can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply. Ruben <removed>11:14 AM The Company sent the wrong product and Misguided information and advertising. I purchased a screen for my laptop and I got something totally different. A product that does not even worth 10 dollars. I sent them an email and they said they want me to ship them back to China. What for? So, you can scam more people with this product? I have it as evidence. I am ready to throw this to the garbage. That's how bad is what they sent to me. I will sent you all emails, pictures and social media comments until I get my money and this conpany gets shutdown. Worst case is Paypal wants me to ship this product back to them for 30 dollars, so I can get 5 dollars back. Are you insane? What kind of company allows scammers to get away with that? I will cancel my account with Paypal until you guys figure it out how to stop scammers from getting people's money. Specially close to the holidays. This is my second submission for this claim. Paypal already approved the first one and is the same company. It comes from the same address. The same address Paypal wants me to ship this product to. Again, I will keep submitting all the evidence I have until you figure it out how to stop it. I am including my phone number and my info, you can call me anytime. I am Active duty military and I don't have time to deal with this but if it helps protect other people from getting scam I will. Respectfully Ruben <removed> Active Duty Military USN
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