This is going to be long. I hope someone will read it and be able to help me. I filed a complaint through the resolution center. A case was opened and I got a reply as to what I had to do to get a refund. I followed the instructions BUT... when I went to the postoffice to send the item back and get a tracking number I was told that there was no guarantee that my item would be able to be tracked in the returning country (China). ie. The postal clerk so much as said save your money it won't work. She even wrote this information for me so I could send it on to PayPal. I went to my case but was not able to enter this information or attach the photos until I added a tracking number which I didn't have because I was told not to waste my time. There was no other way to contact PayPal to explain this. I then entered a false tracking number along with a long explanation as to why I was doing this and attached the photos. This went through BUT NO HUMAN READ THE CLAIM as I explained that I added a fake number because it was the only way it would go through. The next thing I know they sent this fake number to the seller. I was frustrated..... I wanted to explain what I was told and why I did not return the item with a tracking number. I tried to send a response to the original email from PayPal. This did not work. I tried and completed 3 surveys with long explanations about why I was giving low marks and asked for a phone call. That didn't work. No Phone call. In despiration, I even tried to call to talk to someone. That person was absolutely no help. She said she would send a return shipping label for me to use. I GOT NOTHING. I even asked that she put her comments in an email so I would have a record - NOTHING. Today I got an email saying my claim was rejected because I did not supply a tracking number. SO IF ANYONE AT PAYPAL ACTUALLY READ MY COMMENTS THE WOULD UNDERSTAND WHY. GUESS NOT. Sorry this is so long. I always thought PayPal would be my resource against corrupt sellers. Guess again. Is there any way you can actually communicate with a person at PayPal?? Is there anyway to send supporting documentation about a claim without completing the tracking number information???? In other words what can I do to try to get my money back from a fake, false and misleading seller????? NOTE::: There have been many complaints about this company, which I found out AFTER I made my purchase. The ship the items from the US but force you to return them to China knowing (in my opinion) that there is no way to track and they can say they did not receive the item. HENSE no refund. There should be a way to stop this from happening to anyone else. I attached 2 photos among the many I sent to PayPal to support my claim.
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