It is not correct to say Paypal doesn't help, it does, but you do need to be a bit savvy about doing it right. Study the procedure a bit before you do it. At the beginning of this discussion someone has put up the procedure for opening a dispute. It's well enough explained and it's not too tricky. Also, google is your friend in this. I followed this procedure. My experience is here below. Read it and take note. ORDERPLUS and companies like it are expert at not paying and know all the tricks in the book and then some. I settled for a partial refund because sending the goods back is expensive and they are only going to say it's perfect and you won't get a red cent back. This way I lost only $12 instead of $58. Open a dispute. Make sure it's for the correct reason. If the reason changes (say from non-delivery to poor quality or whatever) make sure you click the button that initiates the change. This will automatically escalate the case. Be careful to do this or you will have to phone in to Paypal to reopen the case and that will take at least an hour. Whatever you do, negotiate for a refund. They will probably make a small offer. if the seller agrees to pay a refund, ask for more, the worst that can happen is he says no. (If you and the seller agree to a refund with a $ sum, Paypal will likely decide in your favour later when you don't get paid.) If you accept the offer and he agrees to pay a refund DO NOT CLOSE THE CASE UNTIL THE MONEY IS PAID. They will tell you they can't pay into your account because it is blocked because the case is open. They are just trying to get you to close the case and if you do, you can kiss any refund goodbye forever. KEEP THE CASE OPEN. If necessary, let Paypal adjudicate. If it goes against you (I didn't escalate it the right way) it is worth phoning in to reopen the case to appeal the decision, even if you will sit on the phone for an hour or more. This is what I did and I won.
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