Hi @PierreB1,
I'm sorry to hear that there was an email that said that the funds are no longer pending but the funds remain held. Was there more than one transaction? Could the email be referring to one transaction and the other is not yet released?
If that is not the case, please let customer service know about the issue. A representative can take a look.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.
I hope this is already resolved or can be resolved quickly!
Olivia
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