Hi guys, We are an auto spare parts dealer. In one of our eBay sales, the buyer is exercising his or her right to return the purchase part. When we received the item back, it appeared that there was a used part in the box. I informed the ebay about this, I sent photos immediately, they thanked, said that they would look into the case and would treat the buyer. A 20 days later, it turned out that the buyer had filed a case against us that he had not been refunded. I asked ebay what was happening and they replied that the case was resolved in favor of the buyer because he had the right to give us back almost what he wanted. They did not accept any objection on our part. At the same time PayPal has refunded the amount of the client ( which is not small) and is now looking for money from us. This is incredibly unfair. What can I do ? Thanks and Regards, Emil Chukanov globalauto
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