Currently with the same situation and I just filed a claim. Order item on Nov 4th and never received. Their customer service sucks and they dont respond the emails. I am waiting to hear from PayPal. I hope they refund my money. Incredible how many complaints I have been seing and surprised paypal still deal with them. I paid 70 dollars for a Xmas present that I have not received and they r saying they shipped. FRUSTRATED
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