Don't bother posting here. PayPal will send someone to "reply." And when you've intellectually creased and folded them and slid them onto a shelf? They'll mark your problem "solved," and shut it down. One could easily infer that PayPal will not entertain any criticism, no matter how accurate. As for "Esteemed Advisors," when their little tushies gets hurt, they should try not to lash out with personal details of customers' transactions. Dangerous business, that. Also, telling a customer that their problems are their own fault because they were fool enough to trust PayPal to do what they say ... uh, yeah, probably not what the bosses intended. But I get it. In the absence of a viable argument, get a little personal, and then end the discussion. Odd for such a large enterprise, but there are more things, Horatio ... oh, never mind. As for average customers thinking of using the "community help"? DON'T BOTHER. Dollars before dignity, and income over integrity is my opinion of the appearance of the PayPal response. PayPal won't help you!
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Thank you for proving exactly what I said, that PayPal won't help you. Forcing ME to pay to ship back a partial order that has been used for weeks instead of holding a merchant to their agreement of sale is hardly help. Super easy way to fix the problem? Advise seller to pony up or refund the portion NOT provided. Ya know, kinda like how LIFE WORKS. If I buy $100 in auto parts and they forget to pack the brakes, I don't have to PAY to ship back ALL of the parts; they just refund me for the brakes or -- and here's where it gets REALLY inventive -- THEY ACTUALLY JUST SEND THE BRAKES. Giving a refund for something one hasn't provided is dizzying logic, I know, "Esteemed Advisor," but give it a minute. You might just catch on to how this fancy commerce thing is supposed to work ...
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Purchased 2 items, seller only sent one. I asked PayPal to help. Seller sent them two IDENTICAL tracking numbers, fraudulently indicating they sent two items. Had PayPal actually LOOKED at the tracking numbers they would realize this. They didn't. Closed my dispute. When I contacted PayPal to indicate the merchant only sent ONE of the items I purchased, they reopened the case, then honored the FRAUDULENT SELLER'S REQUEST that I return the one item (a jacket my kid's been wearing for two weeks!!) for a refund of the entire purchase amount. They did NOTHING to honor MY request to either send the $37 item they didn't or refund the money. $37!!!!! PayPal DOES NOT CARE ABOUT PROTECTING YOU, ONLY PROTECTING THEIR RELATIONSHIP WITH FRAUDULENT MERCHANTS. Do not EVER use PayPal thinking they will protect you, they won't.
Fail, PayPal. Uber Fail.
So basically it cost me $37 to learn to not use PayPal anymore. I guess I got off cheap.
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