I currently made an online transaction from a US vendor in US funds charged to a Canadian credit card using PayPal. PayPal charged their exchange rate to convert from US to Canadian dollars and billed my credit card that amount. The full order was cancelled and the vendor refunded the full US amount. PayPal converted the same full US refund at a lower exchange rate to Canadian dollars and credited my Canadian credit card. I am now out the difference on the exchange rate for a fully refunded purchase. Called customer support, they could not or would not help, possibly a language barrier or new employee to the job. Asked to speak to a supervisor to have the exchange rate difference credited to my credit card. On hold for 52 minutes with no one picking up the phone. Now I am here as the online dispute page times out with too many redirects... PayPal, and friends .... please help, this should be a simple matter but it seems it is not. One should think that this is pretty straight forward.
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