Perhaps someone could help me? Been a seller for a long, long time; since 2001. Very low amounts, just selling my odds and ends. I sold an iPhone 7 last August. A couple of weeks ago, I get an email stating that the buyer had changed networks, and the old network would not unlock the phone, and could I help them with a proof of purchase? The phone was sold as locked to a particular network. A couple of days later, I get a charge back through Paypal....this network issue has evolved into the phone being blocked and 'basically' unusable. I reply quoting the original Ebay mail sent to me, and offer help, on the understanding that I get a clear statement on if the phone is blocked as stolen, or if the network would simply not unlock it? Paypal go back to the Buyer, and now today, case closed in their favor. So, they get to keep the iPhone and the £180. No suggestion of requiring a return even; just 'here, have the phone, and the money as well! I'm confused - I don't believe the buyer for a moment; but that's not the point. I'm not going to get into he said/she said with them; I would just take a return on it; but that is not an option. Can any buyer just make up whatever they like, and get to keep the goods and the money? I'm minded to send a letter before action to the buyer's address to obtain the phone back. Is that a reasonable response? Thanks all.
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