I would like Paypal to be held accountable for the way they have misled this whole issue I have been having since 11/26 to current date. I won an eBay vehicle auction for $7600. I went to pay the seller and it was rejected due to the seller not having a verified email with PayPal. He went and verified his account and then I tried to pay again. It was denied due to fraudulent activity because of the previous payment being denied/rejected.(was told this by an agent at Paypal) I then called PayPal to verify the money would not be taken from my bank account because I was going to get a certified bank check to pay the seller when I went to pick up the vehicle. The customer service agent said no the money would not leave my bank account, etc. It was a lengthy conversation due to the language barrier. I then went to my bank to get the check. 2 hours after the phone call to PayPal and an hour or so after I got the check from my bank, Paypal tried to take the money from my bank. Which in turn caused an overdraft fee. I called PayPal again to tell them about the previous conversation and how the money was taken by them from my account. I was then sent to a supervisor where I told him the story. He said he would listen to the conversation I had with the customer service agent and fix the communication break down etc. So here we are today and I get a call from my bank. Paypal again tried to pull the $7600 from my bank. I called Paypal again. This lady told me that they would try twice to pull the money since it was denied/rejected. The previous representatives nor the supervisor told me this info!! I am now down $70 in bank fee's due to the lack of customer service/misinformation/lack of info/etc. from PayPal. They have neglected a loyal customer and I am on the verge of canceling my account so nothing else happens. I have been using their services for over 15 yrs. and I have never had an issue with them. This is a lack of customer service and they need to be held accountable. I work in Medicine and we are held accountable every second of every day we work. People get fired for **bleep** up or patients die. I understand this is not the same but a company of this size should be held to higher standards, and when things happen they need to FIX it with that customer. I can't imagine if this happened to an older person or someone who doesn't keep an eye on their bank accounts like I do. Hoping to get some info on here on how to handle this. I'm not letting it go.
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