Will that stop you from using PayPal? I’ve never heard of these problems before- unless I’ve been lucky? I can’t believe the company takes your money months beforehand and then tries to tell us the item is sent but it never arrives. They admitted they were totally overloaded with orders but they still take the money when they can’t fill the orders. And all way before Xmas so my son didn’t get his present. I thought 2 months was plenty of time to order as it said 2 weeks for postage.... I have at least 10 emails and texts from the company saying conflicting info. PayPal were good on the phone after I finally got through to someone so fingers crossed for me. Hope you get somewhere.
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Hi Tricia It’s the other way round. I filed a case and it registered as the item arriving but not being acceptable in condition, when actually it did not even arrive. Someone has since contacted me and hopefully PayPal are claiming a full refund for me. It was hard as even though I wrote comprehensive notes in the case, no one seemed to read them from PayPal. Jane
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My order has not arrived after 2 months since payment. I made a claim to resolution centre but it was incorrectly logged as the item having been received by me. I can’t cancel the dispute as then I believe PayPal won’t let me record the dispute correctly now. I explained in detail in my notes in the record but this has not been acknowledged by anyone. Please help. The company I ordered from has claimed the order has been sent but the tracking number does not work and I now seem to be bombarded by spam email...
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