Hello @mittals,
Welcome to PayPal Community Forum and thank you for posting!
I am sorry to know that you're having issues managing users and I understand this can be frustrating. As per the information that you've shared, it seems this might be due to technical glitch. In this case, I would recommend you to try some troubleshooting steps such as clearing cache and cookies or try using different browser or device to see if that works. If you are attempting via PayPal mobile app and are experiencing difficulty, please try uninstalling and reinstalling the app to see if this helps to resolve this issue. Kindly be informed that the above shared CSTS ticket has been resolved.
Regards, Ayesha
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