Hi @Geo180,
Thank you for your post and welcome to the Community Forum!
As this is an account-specific issue, I would recommend contacting our Customer Service directly. If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).
I hope this helps.
Martina
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