Yes, that’s what they bank on. Also, many on here say the return address isn’t correct so they say they haven’t received it. You can ask PayPal for return postage but if parcel can’t be delivered or tracked they deny your claim. If you have the time and energy keep at them. Most people give up which is how they both (PayPal and okbuynow) get away with it. Also, go on twitter if you can, that seems to get results eventually. Think that’s how I got my refund the day after it was refused.
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