Hi Jenny, Unfortunately I've still received no response, or even acknowledgement since monday after repeated tweets to the @ askpaypal twitter account. I've also reached out to the company making the charges, numerous times on twitter. Twice with customer support emails now and again, no response or acknowledgement. I find it staggering that there is seemingly no protection for these kinds of cases in place, I was sent an email by paypal at around 4:30 am my time, re-explaining why my case was denied (again, the same rhetoric of being not unauthorised was used.) and was told the items purchased were of the digital kind, and thus intangible, my interpretation of that, if it is correct is that I wouldn't be able to claim that I had not received the items as they were 'sent'. After having located both the receipt for purchases AND an email noting a password change on paypal in my email's trash folder (which is so laughably incompetent of anyone that accessed my account it reaches farcical) I've found finally what the charges were for, two microsoft gift vouchers. As far as I'm aware, I have never made Xbox purchases on my paypal account, I have made games console purchases, but not Xbox ones, as the last time I owned such a device was nearly 3 years ago. I fail to see why the most basic common sense; that two Xbox gift vouchers were purchased, as I have now seen the reciept, and that my password was changed the same day, compounded by the slightest bit of individual search into other cases on twitter or google, where your customers have been charged almost the same amounts, by the same company, and are all protesting it to be astounding. Either all these people, and myself included must be pulling the most co-ordinated hoax, and yet doing nothing to make our cases seem varied and unique to remove suspicion, or we are telling the truth. The truth that these purchases are not authorised with consent by the account manager, and simply stating that they were purchased by the account in question is not taking into account the individual that purchased them, as account owners are seemingly offered Zero protection here.
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