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You don't have to be out of pocket. If you go where you paid for the order on your Paypal account, you will see the option to claim back return postage. I got my postage refunded and understand others have too.
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Well done Roseliya glad you were refunded. I did finally get a refund for a returned item from Pqypal, after launching an appeal to their statement that they were denying my claim. I had provided them originally with the tracking details they required but they said they hadn't received them. When I queried why I had got a refund for postage if they hadn't received them, they said that was something separate, although I had also sent a copy to the main email address. I phoned just after Christmas and was told to give it a week or so to make sure the package had been received back in China and to phone again, which I did and this time they honoured the refund and I received it in full including postage, so it pays to persevere.
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Hi - I was told to return an item for a refund, but was reluctant to pay the return postage of £13 + so I contacted Paypal who told me that at the bottom of the transaction details in my activity page, it gives you the option to ask Paypal for the return postage. I had to send a copy of the return slip which had a tracking number on and within a few days I was given a full refund for the postage by Paypal. They then decided to deny my claim for the actual item being returned saying I hadn't given them the tracking details, so I had to contact them again and remind them that they must have the tracking details to have given me the refund of postage. I was transferred to another department and went through it all again and the chap I spoke to has now lodged an appeal for which I am waiting confirmation of acceptance. I have already complained to them about the shoddy goods that are sent out to customers and that it is a deception and fraudulent by this company to show the pictures to order from then send out items that do not resemble the items shown, but got no response to that.
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Beware, though, there are quite a few with different names, which I am sure are the same company, as all the responses are the same and all offer firstly a 15% discount, then up it to 25% all saying that it would be an inconvenience and expense to return the items to them. As you say, none of the goods that arrive are anything like the pictures on the websites so really they are just fraudulent goods.
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I bought from their website and received really substandard goods from them, nothing like the pictures I ordered from. When I complained to them, they just offered me 15% refund, which after my refusal, they upped to 25%, still not enough for the awful goods they supplied, so I have asked for a return label for a full refund and hope they honour this. I have to swallow the return postage, but it will go economy, so not too much.
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