I had filed a claim at the advice of PayPal staff. I wanted to give the seller a good chance to respond so I waited. On the 19th day, I filed a claim and I saved the text I wrote. I for the screen indicating it was submitted. On the 20th day after filling the dispute, I received an email saying my claim was closed, because I did not escalate it. EVEN THOUGH I DID ESCALATE IT. That day, May 12, the day that PayPal closed the case, I repeatedly tried to reach someone at PayPal about this, unsuccessfully. One could see that as still within the deadline... Now I can't reach anyone at PayPal who can take this seriously. I keep getting canned responses from the (apparent) humans replying, saying that disputes are closed automatically after 20 days and there is nothing anyone can do about it. It seems they believe that computers can do no wrong, and the fact that I did submit the claim is irrelevant. There is no way to get through to someone who can handle this. I may need to interact with a manager or someone who is empowered to deal with it, but how would I ever get through to them in the current circumstances? How do I get through to someone who can take this seriously and act with integrity on it? I am a good customer, I never have any problems, and this is my first claim after several decades of using PayPal. I will stop using PayPal over this if I cannot get help. This level of service is not acceptable.
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