THIS IS INSANE! so I called paypal customer service for an issue where my credit score was affected because a paypal account attached to my social security number was closed I found this out from credit Karma. I then logged into my paypal account and was opted to change my password due to unusual activity. Next I call the[Removed. Phone #s not permitted]number on the paypal website. The first guy I talk to says he cannot help me and tells me to cal[Removed. Phone #s not permitted]so I do. The automated system says that they all reps are busy and to resquest a call back by dialing 1. so I do. They say I will get a call back between 18-27 mins. I get a call back exactly in that time frame from [Removed. Phone #s not permitted]number that claims to be paypal. He then says the only way to help me after fI give him all my info including all my emails, cell number and phone number is to provide my full social security number. I said I dont feel comfortable and then he tells me without it he cannot access everything tied to my social security number. I reluctantly give it to him in hopes of solving my credit report problem that I didnt cause because I never had a credit card with paypal. He then tells me he sees there is another account thats not under my email but he does not have access to it and transfers me to his "security department he says" At this point I am freaking out since I gave him all my info. I wait another 20 mins and someone who says his name is daniel answers. I asked him for his full name but he said he couldn't give it to me but could give me his operating # which was 47943. Daniel then says he cant tell me who has made an account under my name and tells me that I have to call synchronicity bank I asked for there number and wrote it down. He told me it was[Removed. Phone #s not permitted] I didnt even realize that that number was the original paypal credit number I had called that told me to request a call back until I was off the phone with him. I Then call back the[Removed. Phone #s not permitted]number again. The lady tells me my account wasn't accessed by the people who claim to be with paypal credit, I explained everything to her and how I was told by a paypal rep to call th[Removed. Phone #s not permitted]number and what had happened. I asked her if paypal ever asked for the full social security number and she said no. She also said tha[Removed. Phone #s not permitted]wasnt apart of paypal. She then said that she would transfer me to the credit department and they could look into to see if it may have been paypal calling me back. She said everything I said would be in the notes so I wouldnt have to repeat myself. She then tranfered me to an automated payment system. NOT THE CREDIT DEPARTMENT so I call the[Removed. Phone #s not permitted]number back again. I then get someone named Grace I ask if she saw the info I called about in the notes and she said NO. At this point, I am wondering if the paypal reps are in on this scam. I then repeat everything that happened up to this point. She said that Paypal never asks for the whole social security number and that I was scammed. I then asked why did one of your reps on the main Paypal customer service number tell me to cal[Removed. Phone #s not permitted]and then I am told to request a call back by a number who calls me and scams me out of my information. She says I don't know. She tells me I should talk to the local police and that Paypal would never ask for my social because the FBI would come after them. I said the local police wouldn't do anything and she agreed? (Then why did you tell me to call them?) I then ask her to transfer me to the actual credit department. GUESS WHAT! She sent me to the same automated payment system that the previous lady did. WHAT THE **bleep**? I then call back the customer service number. I ask to speak to a manager, the lady asks what my issue is. I say please I need to speak to a manager. She kept asking me why. I said its because I am dealing with an issue that the Reps cant help me with please can I speak to a manager. She then tells me okay I will transfer you. I wait 20 mins. She then comes back on the line and says hello? I say hello? she says I will transfer you to a manager now and the phone rings once and goes to a busy dialtone. I dont no whats going on with this company or what to do from here besides reaching out to the FBI about this. I have been using paypal for years and never had an issue like this. They wont even let me speak to someone in charge? I know its sounds crazy to say some of the reps are in on this scam but I dont know what else to think. Please can a real Manager who takes care of their customers please get ahold of me and actually help me here.
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