I purchased a piano through PayPal when it arrived it did not work. I spoke to your customer service. they said I did not have to provide tracking details, Because the item I purchased was from china, and the shipping to return it was more then I payed for the item. When I made the purchase it looked like they were located in the united stats when I went to send it back It turned out they wanted it shipped back to china. So PayPal Instead they asked for a letter from a professional stating that it did not work. So I went through the trouble of bringing it in to a music shop to have it looked at. The gave me a statement saying it did not work. I submitted it to PayPal and they still denied my case. I lost all my money.
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